Updated: 10/18/2009 5:00 PM PDT
Microsoft Update on Sidekick Data Restoration
The Danger / Microsoft team is continuing to work around the clock on the data restoration process. We apologize that this is taking so long, but we want to make sure we are doing everything possible to maintain the integrity of your data. We continue to make steady progress, and we hope to be able to begin restoring personal contacts for affected users this week, with the remainder of the content (photographs, notes, to-do-lists, marketplace data, and high scores) shortly thereafter.
This data restoration effort is only necessary for customers who lost data from their Sidekick devices. We appreciate your ongoing patience.
Still Waiting for data to be restored to T-Mobile Sidekick LX 2009 during the major outage Microsoft Danger Jon Hammond Sidekick user since Oct. 2002 with MacBook Pro Intellisync ready via mini USB connector
Jon Hammond of HammondCast Show KYOU Radio still waiting for data to be restored to his T-Mobile Sidekick LX 2009 handset on October 18, 2009
Patiently following press releases from Roz Ho Microsoft PMX Division, Ina Fried CNET News, Google Tech News reports, techcrunch etc.
Latest update and Press Release for immediate release from Roz Ho Microsoft PMX:
10/17/2009 Update:
Microsoft Update on Sidekick Data Restoration
The Danger / Microsoft team has continued to work around the clock and is conducting its last round of rigorous tests before making the restoration process available to you. We’re making solid progress in restoring content and will update you tomorrow with additional timing and instructions for recovery.
This data restoration effort is only necessary for customers who lost data from their Sidekick devices. We appreciate your ongoing patience.
10/15/2009 Update:
Microsoft Confirms Data Recovery for Sidekick Users
Data Restoration to Begin as Soon as Possible for Affected Customers
Dear T-Mobile Sidekick customers,
On behalf of Microsoft, I want to apologize for the recent problems with the Sidekick service and give you an update on the steps we have taken to resolve these problems.
We are pleased to report that we have recovered most, if not all, customer data for those Sidekick customers whose data was affected by the recent outage. We plan to begin restoring users’ personal data as soon as possible, starting with personal contacts, after we have validated the data and our restoration plan. We will then continue to work around the clock to restore data to all affected users, including calendar, notes, tasks, photographs and high scores, as quickly as possible.
We now believe that data loss affected a minority of Sidekick users. If your Sidekick account was among those affected, please continue to log into these forums for the latest updates about when data restoration will begin, and any steps you may need to take. We will work with T-Mobile to post the next update on data restoration timing no later than Saturday.
We have determined that the outage was caused by a system failure that created data loss in the core database and the back-up. We rebuilt the system component by component, recovering data along the way. This careful process has taken a significant amount of time, but was necessary to preserve the integrity of the data.
We will continue working closely with T-Mobile to restore user data as quickly as possible. We are eager to deliver the level of reliable service that our incredibly loyal customers have become accustomed to, and we are taking immediate steps to help ensure this does not happen again. Specifically, we have made changes to improve the overall stability of the Sidekick Service and initiated a more resilient backup process to ensure that the integrity of our database backups is maintained.
Once again, we apologize for this situation and the inconvenience that it has created. Please know that we are working all-out to resolve this situation and restore the reliability of the service.
Sincerely,
Roz Ho
Corporate Vice President
Premium Mobile Experiences, Microsoft Corporation
Approximately 400 address book contacts, 4 email accounts pending.
I have a friend with a deaf child who can do 50 wpm with 2 thumbs, we appreciate T-Mobile's support of the Deaf Community with Sidekick in last 7 years and are patiently waiting for a positive resolution to
"The Great T-Mobile Sidekick Data Outage of 2009"
Sincerely,
Jon Hammond
*Member AFM Local 802 & Local 6 Musicians Union, ASCAP
Note: Can we get a comment from Hank Nothhaft, former CEO of Danger, Inc.?
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